Waiting on hold, booking a table, checking stock: AI assistants are starting to place those calls for you. Google, Meta, and other services are already testing it.
The bot navigates automated menus, waits, speaks to the person on the line, and often lets you follow along live. It usually introduces itself as a virtual assistant.
Responsibility stays with you: you authorize the call. Terms of use say so clearly.
Saving time is real. Keeping hold of what is said in our name — that is the harder part.